Terms of Service
The core agreement for using TurboHelp, including service access, Customer Data rights, fees, termination, AI disclaimers, liability, and governing law.
TurboHelp Legal Hub
Terms, privacy, AI, data processing, security, and regulated-data resources for TurboHelp customers.
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AI Product Terms
AI-specific terms for Turbo, including Input and Output, output limitations, human review, testing, handoff, prohibited AI uses, and third-party LLM restrictions.
Data Use and Model Training Addendum
Explains how TurboHelp may use Customer Data, De-identified Data, Anonymized Data, Aggregated Data, and Usage Data to operate and improve the Services and models.
Data Processing Addendum
Data processing terms covering controller and processor roles, subprocessors, deletion and export, security measures, breach notice, audits, and transfer placeholders.
Product Privacy Notice
Customer-facing privacy guidance for TurboHelp usage on Customer Properties, including End User notices, AI-assisted support disclosures, cookies, and model improvement.
Privacy Policy
Explains how Textly Inc. collects, uses, discloses, retains, and protects information across TurboHelp.com, business operations, and the Services.
Subprocessors List
Template list of current and planned subprocessors, their purposes, data categories, hosting regions, AI vendor status, and training restrictions.
Acceptable Use Policy
Rules for safe and lawful use of TurboHelp, including prohibited content, platform abuse, messaging compliance, AI misuse, sensitive data, and enforcement.
No-PHI / No-HIPAA Policy
Clarifies that TurboHelp is not HIPAA-compliant at launch, does not offer a BAA at launch, and must not be used for PHI or other prohibited sensitive regulated data.
Security
A high-level overview of TurboHelp security and privacy safeguards for customer conversations, workflows, knowledge base content, and account data.
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