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Pricing

AI customer service pricing that stays predictable

Choose a workspace package with included team members, monthly AI credits, helpdesk ticketing, live chat, help center, and AI Copilot.

Starter

For small teams replacing a shared inbox with AI-assisted support.

$69
/mo

or $59/mo billed annually

Start Starter
  • 3 team members included
  • 500 AI credits / month
  • AI Copilot included
  • Shared inbox and helpdesk ticketing
  • Live chat and messaging
  • Help center with 100 articles
  • AI reply drafts and conversation summaries
  • Basic automations and reporting
  • Email support
Most popular

Growth

For growing support teams that need automation, portal, and better analytics.

$149
/mo

or $119/mo billed annually

Start Growth
  • 5 team members included
  • 2,000 AI credits / month
  • Everything in Starter
  • AI Copilot included
  • Customer portal and custom domain
  • AI reply drafts and conversation summaries
  • Advanced reporting and analytics
  • API and webhooks
  • Priority support

Scale

For teams scaling AI customer service across channels and workflows.

$299
/mo

or $249/mo billed annually

Start Scale
  • 10 team members included
  • 7,500 AI credits / month
  • Everything in Growth
  • AI Copilot included
  • Omnichannel support workflows
  • Custom automation rules
  • Custom dashboards and exports
  • SSO and advanced admin controls
  • Migration support

Need more people? Add extra team members for $19/mo each.

Enterprise

Scale customer support with enterprise control

Need more than 10 team members or custom AI volume? Talk to us for a custom plan.

Custom
custom package
Talk to sales

Security review

Support vendor reviews with SSO, access controls, audit trails, DPA, and security documentation.

Migration help

Move from Zendesk, Intercom, Freshdesk, shared inboxes, or legacy help centers with less disruption.

Flexible AI volume

Align AI credits, Copilot usage, channels, and reporting with your support volume and growth goals.

Custom team members and AI credit volume
Dedicated onboarding and migration plan
Advanced security review and procurement support
Custom integrations and workflow design
Dedicated success support
  Starter Growth Scale
Monthly price $69/mo $149/mo $299/mo
Annual price $59/mo $119/mo $249/mo
Plan limits
     
Team members 3 included 5 included 10 included
Included AI credits 500/mo 2,000/mo 7,500/mo
Channels Email + web chat Email, chat, portal Omnichannel
Help center articles 100 Unlimited Unlimited
Core support
     
Shared inbox
Helpdesk ticketing
Live chat & messaging
Help Center
Customer portal
AI and automation
     
AI Copilot
AI reply drafts
Automation rules Basic Advanced Custom
Reporting & analytics Basic Advanced Custom dashboards
Admin and support
     
API / webhooks
Custom domain
SSO
Support Email support Priority support Migration + priority support
  Start Starter Start Growth Start Scale

Add more help when you need it

Need more people or credits? Add extra team members for $19/mo each, AI credit packs for $29/mo, or AI Agent when your team is ready for automated AI replies.

Extra team member

$19/mo

Add more people to any workspace package for one simple monthly price.

AI Agent

From $99/mo

Optional paid addon for automated AI replies when your team is ready to add AI Agent workflows.

AI credit pack

$29/mo

Add 1,000 recurring monthly AI credits when your included plan credits run low.

Not sure which plan fits?

Tell us your support volume, team size, channels, and AI goals. We will recommend the cleanest setup.

Book a pricing walkthrough

Pricing FAQ

Clear answers about trials, team members, annual billing, AI credit usage, migrations, and plan changes.

Zendesk and Intercom often price around per-user billing plus add-ons. TurboHelp uses simple workspace packages with included team members, included AI credits, and a flat $19/mo price for each extra team member.

An AI credit is used when Copilot generates a completed assistant message for a draft, summary, rewrite, or answer. Each paid plan includes a monthly AI credit allowance.

Yes. Monthly plans are available. Annual billing gives a lower effective monthly price.

Yes. Teams can start with a trial or book a demo if they want help mapping channels, AI setup, help center content, or migration needs.

Yes. Migration support is available for teams moving from helpdesk tools, shared inboxes, live chat tools, or existing help centers.

Teams can review AI usage during setup and choose a plan that fits expected volume. If usage grows, they can adjust the workspace package or talk with TurboHelp about the right allowance.

Yes. Teams can start with the plan that fits current support volume and move to a larger package as channels, team size, automation, or AI usage grows.