TurboHelp
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AI handles the busywork.
Humans handle
what matters.

TurboHelp answers common questions from your help center and docs, drafts replies, summarizes conversations, and hands complex issues to your team.

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AI + human support, in one helpdesk
TurboHelp AI
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M
Maya from Northstar
Login issue · Knowledge matched
Needs review
Customer asks

"I enabled SSO and now I can’t log in. Can you help me get back into my account?"

AI summary

SSO login issue detected. The setup guide and account recovery steps match this request.

Use setup guide Escalate if needed
Suggested reply
Hi Maya — I found the SSO recovery steps for your workspace. Try signing in with your original email first, then reconnect SSO from account settings. If that doesn’t work, I’ll pass this to the team with the context attached.
Edit Approve reply

From instant answers to human handoff.

Let AI answer common questions, draft replies, and keep the queue moving. Your team steps in for edge cases and conversations that need a human.

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AI support agent

Train TurboHelp on your help center, product docs, FAQs, and past support answers. Your AI agent handles common questions instantly and knows when to hand the conversation to a human.

Use it for product questions, account help, onboarding, policies, troubleshooting, and other repetitive support.

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Shared inbox for human and AI support

Manage customer emails, chat conversations, and support requests in one clean inbox. TurboHelp drafts replies, summarizes long threads, detects intent, and helps your team close tickets faster.

Your team stays in control while AI handles the repetitive work.

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Help Center

Build a searchable help center for your customers and use it as the knowledge base for your AI support agent.

Turn common questions into useful articles, keep answers consistent, and give both AI and human agents the same source of truth.

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Live Chat

Add a fast chat widget to your website, app, or customer portal. TurboHelp answers from your docs, collects the context your team needs, and routes complex issues to a human.

Give customers instant help while keeping your support team in control.

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Team Workflow

Assign tickets, review AI drafts, and keep track of conversations that need human attention. TurboHelp helps your team spot repeated issues, missing docs, and places where support content can improve.

Start with AI assistance, then automate more of the routine work as your workflow matures.

70%

Repetitive work automated

AI handles the routine before it reaches your team
3×

Faster resolution

AI drafts, summarizes, and prepares the next step
40%

Lower support costs

More conversations without more headcount
24/7

AI coverage

Keep the queue moving while your team is offline

Built for support-heavy online businesses

Give AI the knowledge to handle repetitive support — and your team the context to handle everything else.

  • SaaS companies

    Train TurboHelp on your docs, FAQs, onboarding guides, and past answers to handle common product questions instantly and help your team focus on harder issues.

    Learn more
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  • Online stores

    Use your help center, product information, shipping policies, and return rules to answer common customer questions instantly — then hand off order-specific issues to your team.

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  • Customer support teams

    Give every support rep an AI copilot that drafts replies from your knowledge base, summarizes long conversations, translates messages, and helps route complex issues to the right teammate.

    Learn more
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AI + humans, in sync.

Answer common questions automatically, help your team move faster, and hand off complex conversations with full context.

01 AI

AI answers

Common questions get instant answers from your help center, product docs, FAQs, and approved content.
Routine handled automatically
02 AI + Human

AI assists

Draft replies, summarize long threads, translate messages, and surface the knowledge your team needs.
Your team moves faster
03 Handoff

AI hands it off

Complex, sensitive, or low-confidence conversations are routed to the right teammate with context preserved.
No dead ends or restarts
04 Human

Humans take over

Your team gets the conversation, summary, and context needed to handle the moments that require judgment.
Human judgment where it matters
FAQ

AI + human support FAQ

Quick answers for teams looking to combine AI assistance, human support, live chat, and a shared knowledge base.

TurboHelp is a customer support platform that combines AI assistance with a human helpdesk, shared inbox, live chat, help center content, and support workflows.

TurboHelp is built for SaaS, ecommerce, plugins, online courses, AI products, and online businesses that need faster support without adding unnecessary helpdesk complexity.

The AI agent answers from your help center, product docs, FAQs, and approved support content. When a request is complex, sensitive, or uncertain, the conversation can be handed to a human with the context preserved.

AI handles repetitive questions, drafts replies, summarizes conversations, and surfaces relevant knowledge. Human teammates stay in control and take over conversations that need judgment, approval, or a personal response.

TurboHelp can cover core helpdesk workflows including a shared inbox, tickets, live chat, help center content, AI-assisted replies, human handoff, and team workflows.

Most teams start by adding their help center or product docs, setting up a support channel, and testing AI replies before expanding to more conversations and workflows.

Get your AI helpdesk today

Faster replies, smarter routing, and all customer conversations in one inbox.

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